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[Sticky] Guide to the support center of Advanced PayPal Payment for WooCommerce

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Dear Sir or Madam,

Welcome to the support center of Advanced PayPal Payments for Woocommerce plugin verified by PayPal team. As the PayPal official partner, PNX engineers will be glad to to help you out here as much as possible.

Before requesting support, please check documentation here: Installation Manual

Please read the below guidelines so we can assist to the best of our ability.

Share the details about your request

Please share your URL and screenshots of the issue with us; that will help us to understand your challenge better. Do NOT share any login or password details with us. This is a public support center.

Request private support

If you are not comfortable publicly sharing these details, you can clarify your support request as private. Once we see the request, will make your topic private.

Resolve Topics

Your request will be marked as resolved by our team members in any of the following cases:

  • We haven’t heard back in over a week or no one else has been able to help out
  • The topic is not related to or caused by this plugin, but another plugin or theme
  • We have provided the right solution
  • The reported problem is documented and will be addressed at a later date

If you feel the resolution is not fully meeting your satisfaction, please send a private support request with a link to your thread.

PNX software


Ask the professionals

Click the button Add topic and post your question. Try and be as detailed as you can for better help. Or, please refer to the installation manual to check if any solutions.


Support Guide

Installation & Configuration

Technical support

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Frequently Asked

Does this plugin work with credit cards or just PayPal?

This plugin supports payments using both credit and debit cards as well as PayPal. The new Smart Payment Buttons feature dynamically displays PayPal, Venmo (US Only), PayPal Credit, or other local payment options* in a single stack—without needing to leave the merchant’s website.

*PayPal Checkout features may not be available in all countries.

Does this support Checkout with PayPal from the cart view?

Yes it does support Checkout with PayPal from the cart view.

Where can I find documentation?

For help setting up and configuring, please refer to our Installation Manual.

Will this plugin work with my theme?

Yes, this plugin will work with any theme, but may require some styling to make it match nicely.

Where can I request new features or report bugs?

New feature requests and bugs reports can be made in the our Support Center.

How to remove ‘Proceed to Checkout’ button from cart page?

If PayPal Checkout is the only enabled payment gateway and you want to remove the ‘Proceed to Checkout’ button from the cart, you can use this snippet: 

<?php // Do not include this if already open!

* Code goes in theme functions.php.
remove_action( ‘woocommerce_proceed_to_checkout’, ‘woocommerce_button_proceed_to_checkout’, 20 );

Does this support both production mode and sandbox mode for testing?

Yes it does – production and sandbox mode is driven by how you connect. You may choose to connect in either mode, and disconnect and reconnect in the other mode whenever you want.