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[Solved] Webkook cannot be received

2 Posts
2 Users
Posts: 3
Topic starter
Active Member
Joined: 1 year ago

Hi, I’ve tried the new Webhooks Status menu and clicking on the simulation I receive the message: “Looks like the webhook cannot be received. Check that your website is accessible from the internet”

My site is definitely up and accessible.

Can you help with this please.

1 Reply
Posts: 44
Joined: 1 year ago

Hi Aldridge,

It seems something is blocking the webhooks, so most of the times there are 2 causes possible for this:
1) Another plugin is causing this; you can test this by deactivating all other plugins and testing the webhooks again.
2) A security measure on of the hosting partner is blocking the JSON communication that is required to have the webhooks functional. If this would be the case, you would need to have a talk with your hosting party and see what is causing this.

Kind regards,
PNX Support Team


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Frequently Asked

Does this plugin work with credit cards or just PayPal?

This plugin supports payments using both credit and debit cards as well as PayPal. The new Smart Payment Buttons feature dynamically displays PayPal, Venmo (US Only), PayPal Credit, or other local payment options* in a single stack—without needing to leave the merchant’s website.

*PayPal Checkout features may not be available in all countries.

Does this support Checkout with PayPal from the cart view?

Yes it does support Checkout with PayPal from the cart view.

Where can I find documentation?

For help setting up and configuring, please refer to our Installation Manual.

Will this plugin work with my theme?

Yes, this plugin will work with any theme, but may require some styling to make it match nicely.

Where can I request new features or report bugs?

New feature requests and bugs reports can be made in the our Support Center.

How to remove ‘Proceed to Checkout’ button from cart page?

If PayPal Checkout is the only enabled payment gateway and you want to remove the ‘Proceed to Checkout’ button from the cart, you can use this snippet: 

<?php // Do not include this if already open!

* Code goes in theme functions.php.
remove_action( ‘woocommerce_proceed_to_checkout’, ‘woocommerce_button_proceed_to_checkout’, 20 );

Does this support both production mode and sandbox mode for testing?

Yes it does – production and sandbox mode is driven by how you connect. You may choose to connect in either mode, and disconnect and reconnect in the other mode whenever you want.